Introduction

This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from www.solaracrystal.com (the “Site”).

Personal Information We Collect

Device Information: When you visit the Site, we automatically collect information about your device. This includes your web browser, IP address, time zone, and some cookies. As you browse, we gather information about the individual web pages or products you view, the websites or search terms that referred you, and your interactions with the Site. We call this automatically-collected information “Device Information.”

We collect device information using the following technologies:

  • Cookies: Data files placed on your device or computer that often include an anonymous unique identifier. Learn more about cookies and how to disable them at http://www.allaboutcookies.org.
  • Log Files: These track actions on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

Order Information: When you make or attempt to make a purchase through the Site, we collect information from you. This includes your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

When we mention “Personal Information” in this Privacy Policy, we refer to both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information to:

  • Fulfill orders placed through the Site (including processing payment information, arranging for shipping, and providing order confirmations and product review requests).
  • Communicate with you.
  • Screen orders for potential risk or fraud.
  • Provide you with information or advertising relating to our products or services, in line with your preferences.

We use the Device Information to:

  • Help us screen for potential risk and fraud (in particular, your IP address).
  • Improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information as described above. For example, we use Google Analytics to understand how our customers use the Site. Learn more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information, or to protect our rights.

Behavioural Advertising

We use your Personal Information to provide targeted advertisements or marketing communications that we believe may interest you. Learn more about targeted advertising and how to opt out:

You can also opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

Do Not Track

We do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that it be corrected, updated, or deleted. To exercise this right, please contact us using the contact information below. We process your information to fulfill contracts we might have with you or to pursue our legitimate business interests. Your information will be transferred outside of Europe, including to Canada and the United States.

You have the right to withdraw consent for any use of your personal information mentioned in this article. Contact us using the details below to do so.

Data Retention

When you place an order through the Site, we maintain your Order Information for our records unless you ask us to delete it. We will delete all customer information upon request within 30 days.

Security

We take reasonable precautions and follow industry best practices to ensure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Credit card information is encrypted using SSL and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry standards.

Cookies

We use the following cookies:

  • _session_id: Unique token, sessional, stores information about your session (referrer, landing page, etc.).
  • _visit: No data held, persistent for 30 minutes, used to track visits.
  • _uniq: No data held, expires next day, counts the number of visits by a customer.
  • cart: Unique token, persistent for 2 weeks, stores cart contents.
  • _secure_session_id: Unique token, sessional.
  • storefront_digest: Unique token, indefinite, used to determine if the visitor has access to the site if it has a password.

Links

Our store may contain links to other sites. We are not responsible for their privacy practices and encourage you to read their privacy statements.

Changes

We reserve the right to update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Changes take effect immediately upon posting on the website.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect data from children.

Contact Us

For more information about our privacy practices, questions, complaints, or to have your details removed from our systems, please contact us by e-mail at support@solaracrystal.com.