INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
1. How do I place an order?
To place an order, simply browse our website and add the desired items to your shopping cart. Once you're ready to checkout, proceed to the checkout page and follow the instructions to complete your purchase.
2. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer payment via PayPal for added convenience.
3. How long will it take to receive my order?
Shipping times vary depending on your location and the shipping method selected at checkout. While we cannot guarantee specific delivery times for international orders due to customs processing and other factors, we strive to expedite your order as quickly as possible to ensure prompt delivery. Your satisfaction is our priority, and we will make every effort to facilitate a swift shipment and delivery of your order.
4. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receiving it for a full refund or exchange. Please note that returned items must be in their original condition and packaging.
5. How can I contact customer support if I have further questions?
If you have any further questions or need assistance, please don't hesitate to contact our customer support team at support@solaracrystal.com or fill the quiry form. We're here to help!
6. Are your crystals natural or synthetic?
We take pride in offering only natural crystals that have been ethically sourced from trusted suppliers. Our crystals are not synthetic or lab-created, ensuring that you receive the authentic energy and beauty of nature in each crystal. If you have any specific questions about the origin or authenticity of our crystals, please feel free to contact our customer support team for more information.
INFORMATION ABOUT US
